At Yono Rooms, the safety and well-being of our guests, hosts, and employees are our top priorities. We are committed to providing a safe and clean environment during your stay. Here’s how we are responding to the COVID-19 pandemic:

Enhanced Cleaning Protocols

  • Thorough Cleaning: We have implemented enhanced cleaning protocols in all properties listed on Yono Rooms. Our hosts are required to clean and disinfect frequently touched surfaces between each stay.
  • Sanitization Supplies: Properties are stocked with hand sanitizers, disinfectant wipes, and cleaning supplies for guests’ use.
  • Professional Cleaning Services: Many of our hosts are employing professional cleaning services to ensure the highest standards of hygiene.

Flexible Booking Policies

  • Flexible Cancellations: We understand that travel plans may change unexpectedly. Our flexible cancellation policies allow for free cancellations or modifications on many bookings. Please refer to the individual property’s cancellation policy for specific details.
  • Refunds: In case of cancellations due to COVID-19, we aim to process refunds promptly. Please check our Refund Policy for more information.

Health and Safety Measures

  • Contactless Check-In/Out: Many of our properties offer contactless check-in and check-out options to minimize physical contact.
  • Social Distancing: We encourage all guests and hosts to practice social distancing and follow local health guidelines.
  • Health Declarations: Hosts and guests may be required to complete health declarations or provide recent health information before check-in.

Support for Our Community

  • Supporting Hosts: We are working closely with our hosts to provide them with the necessary resources and support to navigate these challenging times.
  • Guest Support: Our customer support team is available to assist you with any questions or concerns you may have regarding your booking or stay.

Stay Informed

We encourage all our guests and hosts to stay informed about the latest COVID-19 updates and follow guidance from health authorities such as the World Health Organization (WHO) and local health departments.

Contact Us

If you have any questions or need assistance related to COVID-19 and your stay, please reach out to us:

  • Email: support@yonorooms.com
  • Phone: 7404073261
  • Live Chat: Available on our website during business hours

Thank you for your understanding and cooperation. Together, we can ensure a safe and enjoyable experience for everyone.